AWS Support
AWS support for every service you run.
Whatever AWS service is slow, failing or too expensive, TwinTix has senior engineers who have fixed it before. Choose your service or start with performance, servers, serverless or cost.
Start with the outcome you need
Performance, servers, serverless and cost, the four reasons teams call us.
AWS PerformanceFix slow AWS applications.
AWS Server SupportManaged AWS server support: EC2, containers and Kubernetes troubleshooting, patching, scaling, backups, monitoring and incident response from senior engineers.
AWS ServerlessAWS serverless support and consulting: Lambda, API Gateway, DynamoDB, SQS and Step Functions troubleshooting, architecture, performance and cost control.
AWS Cost OptimizationLower your AWS bill.
Popular support topics
Specific tasks our engineers handle every week.
AWS Lambda power tuning: the right memory for every functionCut AWS Lambda cost and latency with power tuning. TwinTix runs the tuning, reads the cost and speed curve, and applies the best memory and architecture.
AWS Lambda cold start optimizationReduce AWS Lambda cold start latency. TwinTix measures init time, shrinks packages and applies SnapStart, Provisioned Concurrency or runtime changes where they pay off.
AWS Lambda concurrency and throttling fixesFix AWS Lambda throttling and TooManyRequestsException. TwinTix sets reserved and provisioned concurrency, queue limits and protects downstream systems.
AWS RDS Proxy setup and tuningSet up AWS RDS Proxy to fix too many connections, protect databases from Lambda bursts and speed failover. TwinTix handles design, secrets, IAM auth and tuning.
AWS EC2 right-sizing without the riskRight-size AWS EC2 instances with real metrics. TwinTix uses CloudWatch, Compute Optimizer and testing to cut cost without hurting performance or availability.
AWS Savings Plans vs Reserved Instances: what to buyChoose between AWS Savings Plans and Reserved Instances. TwinTix sizes commitments from real usage so you save without over-committing.
Reduce AWS NAT gateway costsCut AWS NAT gateway charges. TwinTix finds what drives NAT data processing costs and fixes it with VPC endpoints, routing and architecture changes.
AWS S3 lifecycle policies and storage cost optimizationLower AWS S3 costs with lifecycle rules, Intelligent-Tiering and cleanup of old versions and incomplete uploads. TwinTix designs policies that are safe to run.
Fixing DynamoDB hot partitions and throttlingFix DynamoDB hot partitions and throttling. TwinTix finds hot keys with Contributor Insights and redesigns keys, sharding and caching for even load.
Improve your CloudFront cache hit ratioRaise your AWS CloudFront cache hit ratio. TwinTix tunes cache policies, headers, TTLs and compression to cut latency and origin load.
Fix API Gateway 504 Endpoint Request Timed OutFix AWS API Gateway 504 Gateway Timeout. TwinTix finds slow integrations and redesigns long-running requests with asynchronous patterns.
EKS cost optimization with KarpenterCut Amazon EKS costs with Karpenter, right-sized requests, Spot and Graviton nodes. TwinTix implements and tunes autoscaling without hurting reliability.
Compute
Amazon EC2Fix slow, unreachable and expensive EC2 servers.
Amazon ECSRun containers on ECS and Fargate without the firefighting.
Amazon EKSProduction-ready Kubernetes on AWS, upgraded and kept stable.
AWS Elastic BeanstalkRescue, tune and modernize Elastic Beanstalk applications.
Elastic Load BalancingFix ALB and NLB 502, 503 and 504 errors and slow targets.
Amazon EBS and EFSResolve slow disks, full volumes and storage waste on EBS and EFS.
Serverless
AWS LambdaFix Lambda timeouts, cold starts, errors and runaway costs.
Amazon API GatewayResolve API Gateway 4xx, 5xx, CORS and latency problems.
AWS Step Functions and Amazon EventBridgeOrchestrate workflows and events reliably, with retries and visibility.
Amazon SQS and SNSFix stuck queues, duplicate messages and lost notifications.
Amazon CognitoAuthentication, user pools and token issues solved on Cognito.
AWS AmplifyFix Amplify builds and hosting, or move beyond Amplify cleanly.
Storage & Data
Amazon S3Fix S3 access denied errors, slow uploads and storage costs.
Amazon RDSFix slow queries, high CPU and connection limits on RDS.
Amazon AuroraTune, scale and migrate Aurora MySQL and PostgreSQL clusters.
Amazon DynamoDBFix DynamoDB throttling, hot partitions and surprise bills.
Amazon ElastiCacheFix Redis and Memcached latency, evictions and memory pressure.
Amazon RedshiftSpeed up Redshift queries and control data warehouse spend.
Amazon OpenSearch ServiceStabilize OpenSearch clusters: red status, memory and shard problems.
Networking & Security
Amazon CloudFrontFix CloudFront caching, 403/502 errors and slow delivery.
Amazon VPCSolve VPC connectivity, routing, NAT and peering problems.
Amazon Route 53Fix Route 53 DNS, domain, health check and failover problems.
AWS IAMResolve IAM permission errors and tighten access safely.
AWS WAF and ShieldBlock bots, attacks and DDoS without blocking real users.
Management & DevOps
Frequently Asked Questions
What AWS services do you support?
We support compute (EC2, ECS, EKS, Elastic Beanstalk), serverless (Lambda, API Gateway, Step Functions, SQS, SNS, Cognito), data (S3, RDS, Aurora, DynamoDB, ElastiCache, Redshift, OpenSearch), networking and security (VPC, CloudFront, Route 53, IAM, WAF) and operations tooling (CloudWatch, CloudFormation, CDK).
Do you offer one-time fixes or ongoing AWS support?
Both. We can resolve a single incident or review, or act as your ongoing AWS engineering partner.
Do you work with US companies?
Yes. We work with startups and established companies in the United States and schedule calls across US time zones.
How do I get started?
Schedule an appointment and describe your problem or goal. We start with a read-only review of your environment and agree the plan before changing anything.
Not Sure Which AWS Service Is the Problem?
Schedule an appointment. We will find the cause and tell you what to fix first.
Schedule Appointment › No commitment required