AWS RDS Support
AWS RDS support, troubleshooting and optimization.
RDS manages backups and patching but not your queries, indexes or connection counts. Most RDS emergencies are performance or capacity problems.
Common RDS problems we fix
The Amazon RDS issues our engineers see most often, and how we resolve them.
RDS high CPU utilization or slow queries
Missing indexes, inefficient queries and too many connections saturate CPU. We use Performance Insights and slow query logs to find the top queries, add indexes and rewrite them, then right-size the instance if needed.
RDS too many connections
Each engine has a connection limit based on memory. Applications that open a connection per request exhaust it. We add pooling with RDS Proxy or PgBouncer and fix connection leaks.
RDS running out of storage
Storage fills from data growth, logs, temporary tables or long transactions. We enable storage autoscaling, find the large tables and clean up.
RDS failover, downtime and Multi-AZ
A single-AZ database goes down during maintenance and failures. We enable Multi-AZ, test failover and fix applications that do not reconnect.
RDS upgrades and end-of-support engines
Engine versions reach end of standard support, with extended support fees applying. We plan major version upgrades with testing and rollbacks.
RDS cost optimization
Over-provisioned instances, idle databases and unused snapshots waste money. We right-size, use Graviton classes, reserved instances and delete idle resources.
How We Help With RDS
Senior AWS engineers who explain what they change and why.
What we do
- Query and index tuning
- Multi-AZ, backups and disaster recovery
- RDS Proxy and connection management
- Version upgrades and migrations
How it works
- Tell us what is wrong or what you want to improve
- We review with read-only access first
- We fix, explain and document the change
- We hand off with monitoring so it stays fixed
Specialized RDS support
Deep-dive help for specific RDS tasks.
AWS RDS Proxy setup and tuningSet up AWS RDS Proxy to fix too many connections, protect databases from Lambda bursts and speed failover. TwinTix handles design, secrets, IAM auth and tuning.
Fix AWS RDS high CPU and slow queriesFix AWS RDS high CPU and slow queries. TwinTix uses Performance Insights, Enhanced Monitoring and slow query logs to find and remove the real bottleneck.
Fix RDS "too many connections" errorsFix AWS RDS too many connections errors on MySQL, MariaDB and PostgreSQL. TwinTix finds leaks, tunes max_connections, and adds pooling.
Fix AWS RDS storage full and set up autoscalingFix an AWS RDS instance running out of storage. TwinTix recovers space, finds what is growing, and configures storage autoscaling and alarms.
AWS RDS major version upgrade with minimal downtimePlan an AWS RDS major version upgrade with minimal downtime. TwinTix handles pre-checks, extensions, Blue/Green deployments, testing and rollback.
AWS RDS Multi-AZ failover testingTest AWS RDS Multi-AZ failover safely. TwinTix measures real recovery time, fixes DNS and connection retry problems, and documents the runbook.
Frequently Asked Questions
Why is my RDS database slow?
Usually inefficient queries, missing indexes, too many connections or an undersized instance. Performance Insights shows which queries consume the most time.
What is RDS Proxy for?
It pools and shares connections, which helps serverless and spiky workloads that would otherwise exhaust connection limits.
Can you migrate our database to RDS?
Yes, using AWS Database Migration Service or native tools with minimal downtime.
Need Help With Amazon RDS?
Schedule an appointment. Describe the problem and we will tell you the fastest safe way to fix it.
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